Privacy Policy

1. Data Controller

The data controller for personal data collected via the Website is:

SMEL TRADING
11 avenue des Entrepreneurs
95400 Villiers-le-Bel – France

Email: contact@charcosmetics.fr

2. Data Collected

We may collect the following categories of data:

- identity: surname, first name;
- contact details: email address, telephone number, postal address, delivery address, billing address;
- order data: products ordered, amount, purchase history;
- payment data: information transmitted to the secure payment provider;
- connection and browsing data: IP address, technical logs, pages viewed, browser, device;
- customer service data: content of messages, requests, complaints, exchanges with our customer service;
- marketing data: consents, preferences, advertising or analytical interactions, according to your choices.

3. Purposes of Processing

Your data is processed to:

- manage the creation and administration of your customer account;
- process, validate, prepare and ship your orders;
- ensure invoicing, accounting and payment tracking;
- manage returns, refunds, complaints and after-sales service;
- respond to your contact requests;
- prevent fraud, secure the Website and transactions;
- establish traffic statistics and improve the user experience;
- send, if you have consented or if the law allows it, commercial communications and promotional offers.

4. Legal Bases

The processing is based notably on:

- the performance of the sales contract or pre-contractual measures;
- compliance with legal and regulatory obligations;
- SMEL TRADING's legitimate interest in the security of the Website, the fight against fraud and the improvement of its services;
- your consent, when required, particularly for certain cookies, trackers or electronic prospecting.

5. Data Recipients

Data may be transmitted, to the strictly necessary extent, to the following recipients:

- authorized internal departments of SMEL TRADING;
- payment providers;
- logistics providers and carriers;
- IT and technical service providers, notably Shopify and applications or services connected to the Website;
- audience analysis, marketing or advertising providers, subject to required consents;
- administrative, judicial authorities or legally authorized bodies when required by law.

6. Data Retention

Data is retained for the period necessary to fulfill the purposes for which it was collected, then archived for applicable legal periods when necessary.

By way of indication:

- data related to orders and invoices: retained in accordance with accounting and tax obligations;
- customer account data: for the duration of account activity, then archived or deleted according to applicable obligations;
- prospecting data: until consent is withdrawn or the usual applicable durations expire;
- cookies and trackers: according to configured durations and applicable rules.

7. Security

SMEL TRADING implements appropriate technical and organizational measures to ensure the confidentiality, integrity and security of personal data.

However, as no system is completely invulnerable, SMEL TRADING cannot guarantee absolute security.

8. Your Rights

In accordance with applicable regulations, you have, depending on the case, the following rights:

- right of access;
- right to rectification;
- right to erasure;
- right to restriction of processing;
- right to object;
- right to data portability;
- right to withdraw your consent at any time when processing is based on it;
- right to define directives concerning the fate of your data after your death.

To exercise your rights, you can write to: contact@charcosmetics.fr

In case of reasonable doubt about the identity of the applicant, proof may be requested.

You also have the right to lodge a complaint with the CNIL.

9. Transfers outside the European Union

Some technical service providers used in the operation of the Website may be located or process data outside the European Union. In such cases, SMEL TRADING ensures that these transfers are framed in accordance with applicable regulations.

10. Commercial Prospecting

If you have created an account, placed an order, or given your consent, you may receive commercial communications from us, subject to applicable regulations.

You can object at any time by using the unsubscribe link in our emails or by contacting us.